- Do I have to pay shipping costs?
- No, shipping costs are free for orders over $60. For orders under this amount, a shipping fee will apply depending on the delivery location.
- Can I change my order once I receive it?
-No, once the order has been received, exchanges are not possible. However, if the product has a defect or doesn't match what you ordered, you can contact us to arrange a return or refund according to our warranty policy.
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How long will it take to receive my order?
- Spain (Peninsula): Delivery within 24-48 business hours.
- Balearic Islands: Delivery within 48-72 business hours.
- Canary Islands, Ceuta and Melilla: It may take between 4-7 business days, depending on customs.
International: Delivery time varies by country, but is typically 3-7 business days.
How can I redeem my discount code?
If your discount code hasn't been applied correctly to your order, please contact us as soon as possible. We'll verify the issue and help you redeem it correctly so you can enjoy your discount.
The product I want is out of stock,
When will it be available again?
-If the product you want is out of stock, you can register with your email address on our website, and we'll send you an email as soon as it's back in stock.
Can I get samples of your products?
-No, we don't currently offer samples of our products. However, we encourage you to check out our detailed descriptions and customer reviews to help you make your selection.
Can you advise me on skin care?
-We'll be offering skincare advice soon. We're working to provide you with personalized recommendations and help you find the perfect products for your routine. Stay tuned for our updates!
What do I do if I have an allergic reaction?
-If you experience an allergic reaction, stop using the product immediately and rinse the area with plenty of water. If the reaction persists or is severe, consult a healthcare professional. We also recommend that you contact us to inform us about the incident and we will assist you as needed.